Terms of Service — PolicySuite

Note: This page provides a summary of our Terms of Service. The full, legally binding Terms of Service — including jurisdiction-specific provisions, AI feature terms, and data protection details — are available within the PolicySuite application at app.policy-suite.com/legal/terms-of-service. By registering for an account, you agree to the full Terms of Service.

1. Acceptance of Terms

By accessing or using the platform operated by Sevenpoynt Ltd, trading as PolicySuite ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Sevenpoynt Ltd, trading as PolicySuite, provides a cloud-based policy management platform that enables organisations to create, review, distribute, and track policies. The Service includes access to bespoke policies, workflow tools, and compliance features as described on our website.

3. Account Registration

To use the Service, you must:

Provide accurate and complete registration information
Maintain the security of your account credentials
Promptly update any information to keep it accurate and current
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to:

Use the Service for any illegal or unauthorized purpose
Violate any laws, regulations, or third-party rights
Transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service
Scrape, copy, or reverse engineer any part of the Service
Resell or redistribute the Service without authorization

5. Purchasing and Billing

Individual Policies and Packs: Individual policies and policy packs are one-time purchases. Once purchased, they are yours to use within your organisation indefinitely.

Unlimited Annual Licence: The unlimited licence provides access to all policies and platform features for one year. It renews annually unless cancelled. If not renewed, access to the platform will be suspended, though you retain any policies previously downloaded or exported.

Refund Policy: Refund requests may be submitted within 14 days of purchase, provided that none of the policies included in the purchase have been generated or distributed to employees. Once any policy from a purchase has been generated, the purchase is non-refundable. To request a refund, email support@policy-suite.com with your invoice number. Eligible refunds are processed within 5–10 business days to your original payment method.

Price Changes: We may change our prices with 30 days' notice. Existing unlimited licence holders will be grandfathered at their current rate for 12 months.

6. Data Ownership and Usage

Your Data: You retain all rights to the policies, documents, and content you create using the Service ("Your Content").

Our License: You grant us a limited licence to store, process, and display Your Content solely to provide the Service.

Data Deletion: You can export or delete Your Content at any time. When you close your account, we will delete Your Content within 30 days.

7. Intellectual Property

Sevenpoynt Ltd, trading as PolicySuite, and its original content, features, and functionality are owned by us and protected by international copyright, trademark, and other intellectual property laws.

Our bespoke policies are provided under a commercial licence that allows you to customize and use them for your organisation, but not to redistribute them as templates to third parties.

8. Service Availability

We aim for high availability using industry-standard hosting infrastructure, but do not guarantee any specific uptime percentage or uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for downtime or service interruptions.

9. Termination

Either party may terminate this agreement at any time:

By You: Cancel your subscription from your account settings
By Us: We may suspend or terminate your account if you violate these Terms, with notice where possible

Upon termination, your access will cease but you can export Your Content for 30 days.

10. Use of Automated Features

The Service includes automated policy generation and analysis tools powered by third-party providers. You acknowledge that:

Automated content is provided as suggestions and starting points only — it does not constitute legal, regulatory, or professional advice
Automated outputs do not take into account your specific legal, regulatory, or factual circumstances
You are solely responsible for reviewing, verifying, and adapting all generated content before use
You must engage qualified legal professionals before relying on any output for compliance or legal purposes
We are not responsible for the accuracy, completeness, or suitability of automated content
Your policy content is not used to train third-party models

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID IN THE PAST 12 MONTHS
WE ARE NOT RESPONSIBLE FOR YOUR POLICY CONTENT OR HOW YOU USE THE SERVICE

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Swiss Jurisdiction

For users domiciled in Switzerland, disputes may alternatively be submitted to the competent courts at the user's domicile in accordance with Swiss law (Swiss Code of Obligations, Art. 32 ZPO).

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

15. Contact

Questions about these Terms? Contact us at support@policy-suite.com