Policy Packs, Purchases & Invoices
PolicySuite gives you two ways to build your policy library: pre-bundled policy packs designed around specific compliance frameworks, or individual policies chosen one at a time from the policy store. Both options are available immediately after account setup.
1. Two ways to get policies
Policy Packs are curated bundles of 10–25 policies built around a specific framework or industry. Examples include the ISO 27001 Information Security Pack, the GDPR Compliance Pack, the UK HR Pack, and the HIPAA Privacy & Security Pack. Packs are priced to offer better value than buying the same policies individually, and the policies within a pack are pre-mapped to work together — cross-references, consistent definitions, and aligned scope statements are handled for you.
Individual policies let you browse the full policy store and purchase specific documents one at a time. This is useful when you already have a policy library and only need to fill specific gaps, or when you want a single policy that doesn't fit neatly into one framework pack.
2. Finding and buying packs
Navigate to the Store tab and select Packs. Use the filter controls to narrow by:
- Region — UK, EU, US, Australia, Switzerland, Singapore
- Framework — ISO 27001, SOC 2, GDPR, NIST CSF, HIPAA, and more
Click any pack to see the full list of included policies before committing. When you're ready, click Buy Pack. Payment is processed securely via Stripe — accepted methods include major debit and credit cards, and direct debit where available in your region.
To purchase individual policies, select Browse Policies from the Store tab, find the policy you need, and click Buy Policy.
3. What you own after buying
Purchased policies are added to your organisation's policy library immediately and permanently for the life of your subscription. You have full editorial rights — customise the template, adapt it to your organisation's specific requirements, publish it, and distribute it to your employees. PolicySuite does not restrict how many times you can edit or redistribute a purchased policy.
Policies purchased as part of a pack and policies purchased individually work identically once they are in your library.
4. Adding more policies over time
You can return to the Store at any time to purchase additional packs or individual policies. There is no cap on the total number of policies your library can hold. Your existing purchases are always available under Library > All Policies, clearly marked to show their source pack where applicable.
If your organisation's compliance needs change — for example, you are pursuing an additional certification — browse the relevant pack, check which policies you already own, and purchase only what you're missing.
5. Invoices and receipts
All purchase invoices are available under Billing > Invoices. Each invoice is downloadable as a PDF and includes:
- Your organisation name and billing address
- Purchase date and items purchased
- Unit price and total
- VAT amount and rate (where applicable)
For UK businesses, VAT is charged at the standard rate of 20%. If your organisation is VAT-registered, ensure your VAT number is saved in Billing > Organisation Details before purchase so it appears on invoices correctly.
6. Refund policy
Refund requests can be submitted within 14 days of purchase, provided the policies included in the purchase have not been distributed to employees. To request a refund, email support@policy-suite.com with your invoice number and a brief description of your reason. Our team will process eligible refunds within 5–10 business days back to your original payment method.
Refunds are not available for purchases where any included policy has been sent as part of a distribution, as the content has been delivered and used at that point.
Still need help?
Email our support team at support@policy-suite.com — we typically respond within 24 hours.